Home → Core System → Dedicated Email Service → Overview
2.1. Overview
RubiCRM advises that you make use of a dedicated service for sending out large volumes of emails. These can be services such as Mandrill or SendGrid.
RubiCRM offers its own service to clients. The service is an email infrastructure service designed to handle transactional emails for businesses.
It is built upon Mandrill (which is the engine that also powers Mailchimp emails) and offers a reliable and callable platform for sending emails through a simple SMTP setup.
What are the benefits of using Rubi SMTP Service?
- High Deliverability: our email delivery partner has a strong reputation for email deliverability, ensuring that your messages reach the intended recipients' inboxes without being marked as spam.
- Robust Security: Rubi and our partner, Mandrill, take email security seriously, employing various measures to protect your data and ensure the privacy of your customers. It uses industry-standard encryption protocols and implements measures to prevent unauthorized access.
- Enhanced Support: when we supply the dedicated email service to you our support team can interrogate data and logs more thoroughly and easily meaning we can offer a better level of support than if you use other SMTP providers with RubiCRM.
- Easy to integrate: because you get your own credentials it is easy to configure RubiCRM to use the Service.
How is the service configured?
When you start using the service we will create you a dedicated set of SMTP credentials including server name, port, username and password.
These details need to be entered into your RubiCRM system for the company and for all users. The RubiCRM implementation team will help set this up for you.
You will be able to send emails from any of your email addresses so that recipients can reply to you as normal.
In some circumstances to get the very best from the service we may request that you make an addition to the DNS of your company domain, this is a very easy task and should it be required we can work with your current IT provider to get it set up.
How much does Rubi SMTP Service cost?
The service is free of charge subject to our fair use policy. Our fair use policy is designed so that we can viably continue offering the service free of charge across our client base from a commercial perspective.
Fair use would be considered 10,000 emails per month. Exceeding this on a regular basis would open the discussion with your organisation on how you are using RubiCRM where we can explore the best solution to ensure that we can continue offering the service to other users for free. We would consider clients exceeding the limit a unique case.
If you need to send greater volumes than this then you can do so by paying an additional supplement - please speak to your account manager about this.