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1.9. Basket reminders
Event booking reminder can be sent if a booking is unpaid/unconfirmed in a client's web integration basket.
If a booking is in the user's basket for a set period of time such as over 3 hours or 1 day then an email booking reminder can be sent asking the user if they wish to confirm the booking. Please note that booking reminders will only be sent to contacts who have Receive Email ticked.
This time delay is a system property which can be set by the RubiCRM user.
Another system property is available, which will allow the RubiCRM user to set the number of hours before the booking is removed from the client's web integration basket.
You can set the following System Properties from the Main Menu > System > Settings > Settings section.
The new System Properties are:
- Basket Reminder Email - True/False : Whether you wish for this functionality to be active.
- Email Subject For Basket Reminder - The email subject of the booking reminder to be sent.
- Basket Reminder Template - The name, as it appears, of the template you wish to use as the base to send the booking reminder emails.
- Basket Reminder Hours to Send - The number of hours a booking must be waiting in a client's basket before a reminder email is to be sent.
- StaffEmailID to Send Basket Reminder - The StaffEmailID, as it appears, for an SMTP account set up against a Rubi User. This can be viewed in the Main Menu > System > Users > SMTP section.
- Hours Until Bookings Are Removed From Basket - The number of hours a booking must be waiting in a client's basket before it should be automatically removed from their basket.