Home → Introduction to RubiCRM → Paid services → Custom development/request

7.2. Custom development/request

RubiCRM aims to innovate and develop new functionality for the betterment of the RubiCRM user base. This development is driven by our Product Hub and the needs expressed by our clients.

In addition to the Product Hub, we develop new functionality based on our expertise.

We advise posting functionality requests to our Product Hub, which will be reviewed by our team.

As each organisation is unique, your request may not be something we can publish to the core system and may require custom development.

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Custom development is priced at: £100 (ex VAT) per hour

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Stages of Development

Depending on the nature and scope of your request, your quote may include some or all of the stages outlined below. Each stage represents a distinct part of the delivery process and helps ensure the final solution meets your business needs.

 

1. Discovery / Requirements

What this stage includes

• Understanding your business objectives and success criteria

• Discussing requirements, constraints, and desired outcomes

Chargeability

• This stage is often chargeable, particularly for larger or more complex requests

• Short or high-level consultations may be included at no cost at our discretion

 

2. Planning & Estimation

What this stage includes

• Defining the technical approach and solution architecture

• Creating a project plan, including timelines and milestones

• Producing detailed cost

Chargeability

• Usually chargeable

• May be bundled with the Discovery stage, depending on project size

 

3. Development / Implementation

What this stage includes

• Core development work, including coding and configuration

• Implementation of agreed features and functionality

• Integration with existing systems where required

Chargeability

• Always chargeable, as this represents the primary delivery effort

 

4. Testing / Quality Assurance

What this stage includes

• Unit and functional testing, typically on a staging environment

• Support for user acceptance testing (UAT)

• Resolving defects identified during testing

Chargeability

• Chargeable

• May be included within development hours or itemised separately, depending on scope

 

5. Deployment / Release

What this stage includes

• Preparing and configuring the production environment

• Deployment of the solution

• Go-live support to ensure a smooth release

Chargeability

• Chargeable

 

6. Training & Documentation

What this stage includes

• Delivery of user or administrator training sessions, where required

• Preparation of user guides and/or technical documentation, where required

Chargeability

• Usually chargeable

• Typically scoped as an optional or separate line item, based on your needs

 

Notes for Clients

• Not every request requires all stages

• Charges and inclusions will always be confirmed upfront in your quote

• We are happy to tailor the approach based on your budget, timeline, and internal capabilities

 

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If you wish to make a custom development/request, please submit a support ticket through the Support Centre.

We will quote the price of the request and require written approval before proceeding with any work. If the requirements of the project change following your initial quote and any additional development time is accumulated/anticipated, this will be quoted separately.

Please note that if your request exceeds 5 hours of development/work (£500 ex VAT), we may require an initial deposit before work can commence to ensure your commitment to the request.