Home → Integrations → Rubi Outlook Plugin → Troubleshooting
1.8. Troubleshooting
This page is aimed at troubleshooting any common issues that users may experience using the Outlook Plugin.
My bulk contact emails are not showing in my Outlook?
If you have submitted a bulk contact and chosen a plugin send type option please make sure you have done the following.
1. You need to make sure you have the Outlook Plugin installed locally on your desktop/laptop. For information installing the plugin please follow the link.
2. Ensure you are logged into the Outlook Plugin.
3. Open the "Plugin Options" popup by opening the "Rubi CRM" tab in your Outlook and clicking"Options". This will open the "Plugin Options" popup as screenshotted below. From there click "Reconnect".
4. Check your email queue by opening the "Plugin Options" popup by opening the "Rubi CRM" tab in your Outlook and clicking"Options". This will open the "Plugin Options" popup as screenshotted below. From there click "Check Email Queue".
This should pull through any emails sent from bulk contact using a plugin send type option which has gotten stuck in the queue.