Support Centre
30/01/2026 
Please ensure you have followed the guidance posted on 27/01/2026.Users who use the RubiCRM Desktop App will now be able to login.
27/01/2026
RubiCRM has just received its monthly update. We are aware that users are experiencing issues with RubiCRM loading.An update to the way the system handles script versioning is causing disruption. Apologies for this disruption.
To resolve this, your browser may need a hard refresh following the update. You can clear cached files by following the guidance for Microsoft Edge and Google Chrome.
If your issue persists, please contact the team.
Welcome to the RubiCRM Support Centre. The Support Centre allows you to do a variety of things such as submitting a new support request, review existing requests and find guidance in our help articles. It is also the jumping-off point for our Product Hub and Changelog.
When you submit a new request our team will assign a Priority Level in line with our SLAs to ensure we can assist users in the most urgent need first.
Our telephone service is a callback service where a team member will assess the issue described to our callback agent and provide it with a Priority Level. A RubiCRM team member will then call back within the assigned SLA time.
Please note that support is deemed as answering direct questions or correcting bugs/issues. Support does not encapsulate training, which is priced separately.
Are you a new user of RubiCRM?
Watch our new general training session to get the basics of how to use RubiCRM. Accompany this video with the Support Centre to better your understanding of the system.
Personalised Training
We continually look to improve our Support Centre help articles with information and accompanying videos. However, if you would prefer from the Support Centre you can request personalised training for you or your organisation. Please review our article here on costings for personalised training.
Product Hub
The Product Hub allows you to submit feature ideas collaborating with other RubiCRM users to influence our Project Roadmap.
Changelog
You can also view our Changelog with the most recent updates carried out on the CRM.
If you are looking to discuss customisation unique to your organisation please email service@rubicrm.com so we can provide a quotation.