Support Centre
We are aware of an issue causing email deliveries to take longer than usual. Our email service provider, Mandrill, is currently experiencing an outage that is affecting our ability to send emails.
We are actively monitoring the situation and are awaiting further updates from our provider. We apologise for any inconvenience this may cause and appreciate your patience and understanding.
We are actively monitoring the situation and are awaiting further updates from our provider. We apologise for any inconvenience this may cause and appreciate your patience and understanding.
Welcome to the RubiCRM Support Centre. The Support Centre allows you to do a variety of things such as submitting a new support request, review existing requests and find guidance in our help articles. It is also the jumping-off point for our Product Hub and Changelog.
When you submit a new request our team will assign a Priority Level in line with our SLAs to ensure we can assist users in the most urgent need first.
Our telephone service is a callback service where a team member will assess the issue described to our callback agent and provide it with a Priority Level. A RubiCRM team member will then call back within the assigned SLA time.
Please note that support is deemed as answering direct questions or correcting bugs/issues. Support does not encapsulate training, which is priced separately.
Are you a new user of RubiCRM?
Watch our new general training session to get the basics of how to use RubiCRM. Accompany this video with the Support Centre to better your understanding of the system.
Personalised Training
We continually look to improve our Support Centre help articles with information and accompanying videos. However, if you would prefer from the Support Centre you can request personalised training for you or your organisation. Please review our article here on costings for personalised training.
Product Hub
The Product Hub allows you to submit feature ideas collaborating with other RubiCRM users to influence our Project Roadmap.
Changelog
You can also view our Changelog with the most recent updates carried out on the CRM.
If you are looking to discuss customisation unique to your organisation please email service@rubicrm.com so we can provide a quotation.